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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
Click here for the Mac version
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  4. Troubleshooting

Troubleshooting

Why can’t I send a message?

Make sure all three fields that have a red flower are completed. Make sure if you are adding a web...

I am having trouble signing in. What should I do?

Usually log in issues are caused by fat fingers. Verify that you have entered the correct email address and the...

Why can’t I save my changes on the admin page?

The most common reason that the admin site won’t save is formatting of web links. Make sure that your web...

Why won’t my bulletin load?

The most common reason a bulletin isn’t loading is that the final step was missed. After filling in all of...

(User) I can’t log in. What do I do?

To begin, it is important to know that most of the myParish app does not require a user to have...

(User) I can’t find my parish. How come?

When you downloaded the myParish app if you allowed the location setting to be turned on the app will find...

Why can’t I see the Homily I added?

Often when we build an app, if we don’t know that you record your own homilies, we put in a...

Help Desk

Can’t find what you’re looking for? Send us a message.

Troubleshooting
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