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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
Click here for the Mac version
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Camino

  • Getting Started
    • Support email and phone number
    • Add a Household and Members
    • Navigating the main menu
    • Reports Walk Through
    • How to create a new role in Camino
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  • Pricing/Billing
    • How much does Camino cost?
    • What is the price to move from my old database to Camino?
  • How-To
    • How to post sacraments in bulk
    • How to attribute a Loose Contribution to a Household or Community Member
    • How to Import Online Giving (All Others)
    • Import Online Giving with Vanco AutoConnect
    • How to add new Community Member
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  • FAQs
    • Can I move a member of one household to another household?
    • Can I merge together duplicate households and members?
    • Can I email directly out of Camino?
    • What does “exclude from tax receipts” do?
    • How do I reset a user’s password?
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  • Troubleshooting
    • Why, in my report, is some information missing for a household, but not others?
    • What do I do when my search for a household or community member in a Batch Contribution is not returning a result?
    • How do I set up remote assistance?
    • When should I call support?
    • I am having trouble signing in. What should I do?
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Help Desk

Can’t find what you’re looking for? Send us a message.

Troubleshooting
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